Meta Trade MX Support Policy

1. Introduction

This Support Policy outlines the commitment of Meta Trade MX to provide high-quality customer service and support to our users. We aim to ensure that all inquiries and issues are addressed promptly and effectively.

2. Support Channels

Meta Trade MX offers multiple channels for users to seek assistance:

• Email Support: Users can reach out to our support team via email at support@metatrademx.com for inquiries or issues related to their accounts, transactions, or services.
• Live Chat: A live chat feature is available on our website for real-time assistance during business hours. Our support agents are ready to help with any questions you may have.
• Help Center: Our online Help Center contains a comprehensive collection of FAQs, tutorials, and articles to assist users in finding answers to common questions.

3. Support Hours

• Business Hours: Our support team is available from 9:00 AM to 6:00 PM (UTC) on weekdays. Responses to emails and live chat inquiries may take longer outside these hours.
• Response Time: We strive to respond to all inquiries within 24 hours. However, during peak times, response times may be extended.

4. Issue Resolution

• Initial Response: Upon receiving your inquiry, our support team will provide an initial acknowledgment within 24 hours, detailing the next steps for resolution.
• Escalation: If an issue requires further investigation, it may be escalated to specialized teams. We will keep you informed throughout the resolution process.
• Follow-Up: After resolving an issue, our support team may follow up to ensure that your concerns have been fully addressed.

5. User Responsibilities

• Providing Accurate Information: To facilitate efficient support, users should provide accurate and complete information when submitting inquiries. This includes account details, transaction IDs, and a clear description of the issue.
• Patience and Respect: We ask our users to communicate respectfully with our support team. Abusive or threatening behavior will not be tolerated and may result in account suspension.

6. Feedback and Improvement

• User Feedback: We value user feedback and encourage you to share your experiences with our support services. This information helps us improve our offerings and enhance the support experience.
• Continuous Improvement: Meta Trade MX is committed to continuously improving our support processes and resources to better serve our users.

7. Policy Changes

Meta Trade MX reserves the right to modify this Support Policy at any time. Users will be notified of significant changes via email or through the platform. Continued use of our services after any changes constitutes acceptance of the updated policy.

8. Contact Information

For any questions or concerns regarding this Support Policy, please contact our support team at support@metatrademx.com.